Q&A

How long does it take to create a website?

The length of time it takes to create a functional website is the sum of two factors. Custom design work can take anywhere from one to four weeks, depending on the complexity of the design and the number of revisions you choose to make. The development phase requires an additional one to two weeks, depending on the number of pages, and the functionality required. These are general guidelines, but we will always try to meet the timeframe you have in mind.

How many changes can I make to my site without additional cost?

After you’ve identified the general layout and color scheme of your preferred design, we are able to complete up to 2 rounds of major revisions at no extra charge. All minor revisions are provided at no extra charge.

What is a wildcard SSL certificate?

We use wildcard SSL certificates from Let’s Encrypt, meaning that if you have any subdomains, they will also be covered by the same certificate. It’s just more efficient that way.

We don't want a custom design. Can we have you use a specific template of our choosing?

We do not recommend the use of templates, but they may be needed in certain situations. If you absolutely must have a site launched within the space of a few days, a template might be an acceptable short-term solution. We would be willing to consider this on a case by case basis, so if you have questions about this, contact us for more information.

When is payment required for your web design services?

50% of the price must be provided prior to beginning work, with the remaining payment due upon completion of the project.

How does the "I'll take it from here" package work?

The “I’ll take it from here” package is designed for customers who are happy to carry out their own additions and maintenance. The website is placed in your hands along with a powerful CMS and visual editor, free of charge, where you can make any changes that you’d like to make, after development has already been completed by us.

We would like you do to maintenance for us, is that possible?

For one time changes, we would provide you with an estimate before beginning the work and charge at our standard hourly rate. If you anticipate regular needs for maintenance, it may be the case that we would create an Ongoing Maintenance Contract with you. Contact us for more information about this.

What do you mean by 'SEO'?

Our web design service includes basic search engine optimisation services. Basic SEO includes submission of your site’s details to the major search engines and the setup of primary metatag information. Your site is built from the ground up in line with search engine friendly best practices.

When will I start seeing results of SEO?

The timeframe varies from a few days to several weeks, depending on when your website is indexed. Be aware, however, that good SEO does not guarantee a high page ranking in all cases.

How important is SEO?

If you want to use your website to grow your business, then your site should be properly optimised. More than 80% of all Internet users use search to find what they need online. Fortunately, we do this work for you in every one of our plans!

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