Terms and Conditions

The following terms and conditions apply to all website development / design services provided by Red Tin Robin to the Client.

Last updated: 03 June 2017

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Red Tin Robin are defined in the project quotation that the Client receives via e-mail, via the client portal, and/or in writing. Quotations are valid for a period of 56 days. Red Tin Robin reserves the right to alter or decline to provide a quotation after expiry of the 56 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (50) percent or £125, whichever is greater, of the project quotation total before the work is supplied to the Client for review with the remaining fifty (50) percent, or quotation minus £125 deposit, of the project quotation total due upon completion of the work, or after twenty-eight (28) days from the initial payment, whichever is sooner, prior to upload to the server or release of materials.

Payment for services is due by Paypal, card, or bank transfer. Bank details will be made available on invoices.

3. Client Review

Red Tin Robin will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Red Tin Robin otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control

Red Tin Robin will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon Red Tin Robin receiving initial payment, unless a delay is specifically requested by the Client and agreed by Red Tin Robin.

In return, the Client agrees to delegate a single individual as a primary contact to aid Red Tin Robin with progressing the commission in a satisfactory and expedient manner.

During the project, Red Tin Robin will require the Client to provide website content; text, images, movies and sound files etc. to populate the website.

5. Failure to provide required website content

Red Tin Robin is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information at least three (3) weeks prior to the agreed completion date. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 20%. If your project involves Search Engine Optimisation we need the text content for your site agreed in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do before the agreed time, one (1) week prior to the project completion date we reserve the right to close the project and the balance remaining becomes payable immediately.

You will be provided with a content management system so that you are able to keep your content up to date yourself.

6. Payment

Invoices will be provided by Red Tin Robin upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid twenty-eight (28) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (10%) or £30 per month of the total amount due, whichever is greater.

7. Additional Expenses

Client agrees to reimburse Red Tin Robin for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc. This payment will be required prior to the purchase of the additional required materials.

8. Web Browsers

Red Tin Robin makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.). The Client agrees that Red Tin Robin cannot guarantee correct functionality with all browser software across different operating systems.

Red Tin Robin cannot accept responsibility for web pages which do not display acceptably in obsolete version or new versions of browsers released after the website have been designed and handed over to the Client. As such, Red Tin Robin reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Default

Accounts unpaid twenty-eight (28) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Red Tin Robin’s Web space, Red Tin Robin may, at its discretion, remove all such material from its web space. Red Tin Robin is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Red Tin Robin reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Red Tin Robin in enforcing these Terms and Conditions.

10. Termination

Termination of services by the Client must be requested in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within twenty-eight (28) days.

11. Indemnity

Red Tin Robin services may be used for lawful purposes only. You agree to indemnify and hold Red Tin Robin harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Red Tin Robin the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Red Tin Robin permission and rights for use of the same and agrees to indemnify and hold harmless Red Tin Robin from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Red Tin Robin that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

13. Standard Media Delivery

Unless otherwise specified in the project quotation, this agreement assumes that any text will be provided by the Client in electronic format (text files delivered on USB drive or via e-mail or FTP) and that all photographs and other graphics will be provided in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Red Tin Robin to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

14. Design Credit

A link to Red Tin Robin will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. When total development charges are less than £500, a fixed fee of £100 will be applied. The Client also agrees that the website developed for the Client may be presented in Red Tin Robin’s portfolio.

15. Access Requirements

If the Client’s website is to be installed on a third-party server, Red Tin Robin must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations

Red Tin Robin cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Domain Names

Red Tin Robin can purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Red Tin Robin. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of Red Tin Robin. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

18. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s acceptance via email, text or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

19. Governing Law

This Agreement shall be governed by English Law.

20. Liability

Red Tin Robin hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;

Loss or damage caused by omission;

Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Red Tin Robin to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

21. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid clause.